Quality Control
How we maintain quality control on commercial cleaning sites.
At The Office Cleaning Company, quality and reliability is at the heart of everything we do. Through clear Key Performance Indicators (KPIs), regular customer meetings, staff supervision, staff time monitoring apps, and a team of experienced static and mobile cleaners, we ensure consistent, high-standard cleaning without interruption.
Measuring Success with KPIs
We set measurable KPIs tailored to your needs, such as cleanliness benchmarks, task completion rates, and client satisfaction. These are regularly reviewed, with detailed reports shared to maintain transparency and accountability.
Customer Feedback and Collaboration
Regular customer meetings allow us to align our services with your expectations, address concerns, and adapt to evolving needs, ensuring a collaborative approach to achieving excellence.
Supervision and Continuous Training
Company supervisors and managers perform frequent inspections to ensure staff follow strict protocols and maintain consistent results. Ongoing training keeps our team prepared to deliver top-tier cleaning.
Time Monitoring Apps
Our time monitoring apps track cleaning operatives in real time while on site, ensuring schedules are adhered to and lone workers can be safely monitored.
Mobile Cleaners to Cover Absences
To ensure uninterrupted service, our experienced mobile cleaners are ready to step in during periods of staff absences, ensuring schedules are consistently adhered to.
Reliable and Comprehensive Quality Control
With KPIs, proactive communication, supervision, the latest technology, and a skilled backup team, The Office Cleaning Company guarantees consistent, reliable, and exceptional cleaning services.
Our Clients
Contamac
Hytek
radleys
Charles River
EMC
Broken Strand
Glassworks
Cancer Research
Anchor
Faith Hope Charity
Cornelius
Halo
English Heritage
Stort Chems
GCA
Exolum
Mestag
Agar
Kestrel
DAS
novacom
Thaxted Vets
NFU
Treadfirst
RAGT
THP
Team
superdielectric
wilby burnett
Thaxted PS
We have used OCC for cleaning our offices, laboratories and communal areas since relocating our site to Ickleton in 2008. During this time we have found them to be efficient and helpful. The staff are reliable, trustworthy and maintain a good standard throughout our facilities. I wouldn’t hesitate to recommend the services of OCC.
Steven Brown, RAGT Seeds
We have enjoyed an excellent relationship with the Office Cleaning Company from the outset. They provide a very reliable and efficient service. We would happily recommend.
Courtyard Dental Practice
We have used the office cleaning Company for several years now, and have always found their service to be reliable friendly and very professional.
Matt Bartholomew, Parkstreet Garage, Thaxted
Professional, thorough and unobtrusive. We have employed the services of the Office Cleaning Company for the past seven years during which time they have kept us neat, clean and tidy and have provided additional services when needed promptly and economically.
Peter Thomas, Kay Pilsbury Thomas Architects
The Office Cleaning Company have been cleaning my offices, here at the Business Technology Centre, Saffron Walden for at least 10 years. I would highly recommend this Company, I have always found them to be very reliable, honest and hardworking and the cleaning is to a very good standard. A good Company to do Business with.
Adrian Brown
You can book a free, no-obligation survey and quotation by either completing the form on the contact page or calling 01799 508056